FAQ

My antivirus product says that your program is a virus. Is it?

Absolutely not!

Occasionally when new software is released, antivirus solutions may falsely report a program to be a virus. There are a number of reasons for this, for instance, if a program does certain things a virus can do. LanTool is a network product which communicates with other computers, is able to shut down machines (upon user request) and so on. In the wrong hands, this could cause problems. However, LanTool will not and cannot spread itself – it simply does not have that capability. The control is placed with the network administrator.

Antivirus products look for certain capabilities of programs, check if they are in an approved list or not, or any number of techniques to determine if some piece of code is a virus or not. This proves to be highly successful general, but on odd occasions, it may label a genuine product as a virus. It is unlikely that antivirus vendors will reduce the sensitivity of their code and for good reason – it should not be compromised, as real viruses could then slip through, which isn’t good for anyone.

We are currently working with the vendors that we’ve identified as affected, and hope that this will solve the problem. However, if you are not satisfied, you may point them to this software and have them determine its status for yourself.

What OSes are supported?

Windows 2000, Windows XP and Windows 2003 Server.

Is there a Linux version planned?

Possibly.

Why can’t I see any other computers when I press discover?

Firstly, ensure that you actually have a working network. Try pinging other computers on the network. If you are able to do that, check your firewall settings just in case it is blocking traffic. Even if you have not installed a firewall, if you are using Windows XP, there is a possibility that the Windows Firewall may be enabled and blocking traffic. It’s worth mentioning that firewall needs to be configured properly on ALL machines on the network to allow traffic to flow freely.

Lastly make sure the Network Key is the same for all machines on your network. If you’re still stuck, file a bug report and include as much data as possible. See the forum for details.

Can anyone from the Internet access my computer if they know LanTool is running on it?

No.

However, ensure you change the default Network Key in the configuration. This will encrypt commands. Furthermore, change the default ports and if you are completely paranoid, firewall ports from the Internet, or add only approved addresses in your filters.

Bear in mind no ‘encryption algorithm’ is 100% secure, despite what you may be lead to believe. Luck, brute force or any number of other methods can render the most secure of systems open.

Security is relative, not absolute, in every case. You need to do your part to ensure you don’t make it easy for others.

Does this program have backdoors?

No! That’s against our philosophy. We pride ourselves on honesty and hope to gain the trust of the public in time.

Does it contain spyware then?

No, definitely not! See above. Besides, some of the features in development are spyware/dialers/trojan/ detectors (the kind AVs don’t actively look for). Mind you, this is to compliment your existing antivirus product not replace it.

If you have any questions or comments regarding any of the N37 products or solutions available, or if you would simply like to suggest features or ideas, please contact us.